UPS, the Useless Parcel Service; VAT and fees

I recently had the most astonishingly bad experience with UPS, the courier company. They severely damaged my parcels, and were very bad about UK import VAT, ultimately ending up harassing me on autopilot.

The only thing that got their attention was my draft Particulars of Claim for intended legal action.

Surprisingly, I got them to admit in writing that the “disbursement fee” they charge recipients alongside the actual VAT, is just something they made up with no legal basis. ( Read more... )